Job Title: Student Accounts Collections Specialist and Cashier
Type: Full-Time, Monday-Friday
Dept: Office of Student Accounts
Hire Dates: Anticipated start date in October 2023
Job Duties
- Provide excellent customer service to students, families, third-party agencies, and college staff regarding student account inquiries.
- Answer questions by phone and email as assigned, and help direct calls.
- Responsible for handling daily payment transactions including cash, checks, and credit cards.
- Assist students with transactions of payments in-person, over the phone, and online.
- Prepare and deliver the daily bank deposit.
- Create, update, and maintain spreadsheets for the Business Office and Student Accounts Office.
- Prepare daily/weekly reports, including S-Debit, Publishing Bills, and Outstanding balances.
- Work with the Business Office to reconcile student payments.
- Research sources of account imbalances discrepancies.
- Identify and research past-due accounts that are potential candidates for Collection Services.
- Assist with notifying students of balances due and settling their financial obligation prior to collection activity, including sending pre-collection letters, troubleshooting and resolving account issues, negotiating-house payment agreements, and responding to disputes.
- Prepare and execute the placement of accounts with Collection Services.
- Code collection accounts in Empower and track/monitor these accounts.
- Respond and prepare legal authorization requests for the college’s litigation liaison.
- Oversee and reconcile the monthly inventory of all student accounts between Collection Services and Empower; and ensure that each system is in sync.
- Attend all scheduled meetings and important on-campus events, including Orientation, Move-In, and Welcome Weekend.
- The candidate will also be expected to provide backup to the Director and Assistant Director during peak periods, and assist the office with mass mailings, and the audit.
- Other duties as assigned.
Qualifications
- Supervision Received: Director of Student Accounts
- Ability to perform the essential functions of the position with or without reasonable accommodation.
- 3-5 years of customer service experience, the major duties of which involved cashiering, bookkeeping, account recording or the direct handling of funds received or paid out.
- Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
- Knowledge of the standard procedures and methods followed in handling and recording cash.
- Knowledge of basic arithmetic and the ability to apply this knowledge with speed and accuracy.
- Ability to work accurately with names, numbers, codes, and/or symbols, and maintain accurate records.
- Ability to work occasional nights/weekends as needed.
- Ability to follow oral and written instructions and communicate effectively.
- Ability to exercise sound judgement and work independently as needed.
- Ability to type and create or maintain spreadsheets.
- Ability to successfully pass a thorough background check and CORI check
