Anna Maria College is looking for an entry-level IT Helpdesk Technician. The successful candidate will be diligent, punctual, reliable, and local to the Paxton, MA area.
Essential Functions/Responsibilities:
• Answering basic tech support questions received via phone, email, and walk-in
• Performing Remote Troubleshooting through Diagnostic Techniques
• Determining the best solution based on the issue and details provided by users
• Sending more difficult questions to appropriate team members
• Following up with customers and providing feedback
• Walking users through the problem-solving process
• Resetting passwords
• Assisting users with classroom, office, and lab technology such as PC5, printers, IP phones, WiFi, and audio/visual
• Basic maintenance of computers, printers, and audio/visual equipment
• Inventory maintenance
• Audio/visual setups for classes and events
• Occasional off-hours incident response and scheduled event assistance
• Maintain Technical Documentation
• Other duties as assigned
CONTACTS:
• Will communicate with Employees and Students
• Access to Residence Halls
• May deal with vendors in person or over the phone
• May be a member of at least one technology committee on campus
Qualifications:
• Proven experience as a Help Desk Technician or other Customer Supporting role
• Working knowledge of common computer systems and mobile devices
• Strong communication skills
• Punctuality and diligence; detail oriented and well organized; good work habits
• Ability to follow written and oral instructions with a demonstrated attention to detail
• Ability to independently follow up on scheduled and open issues
• Customer-Oriented and cool-tempered
